Frequently Asked Questions
👉 Are the products Halal certified?
Yes, all our products are 100% Halal. We only work with suppliers who adhere to Halal standards and ensure that every product meets these requirements.
👉 Where do you deliver?
We deliver standard products throughout Romania. Perishable products (meat, dairy) are delivered only in Bucharest.
👉 How long does delivery take?
Standard products arrive in 2-4 business days. Perishable products are delivered with priority in 1-2 business days (Bucharest only).
👉 Can I pay cash on delivery?
Yes! We offer cash on delivery for all orders, alongside online card payments.
👉 How can I cancel or modify an order?
If you wish to cancel or modify an order, please contact us as soon as possible via the Contact page. We will do our best to help you, but orders already being processed cannot be modified.
👉 What should I do if I received a damaged or incorrect product?
We apologize for the inconvenience! Contact us immediately via the Contact page with a photo of the product and your order number, and we will resolve the situation as quickly as possible.
👉 Can I return a product?
For food safety reasons, perishable food products cannot be returned. For other products, please contact us within 24 hours of receipt.
👉 Where can I see the status of my order?
After placing your order, you will receive a confirmation email. Upon shipment, you will receive an email with the tracking link.